C-LAB | Privacy and Cookies Policy

Privacy and Cookies Policy


The following Privacy Policy describes how C-LAB handles personal and private data and how it is committed to protecting your privacy and data. C-LAB guarantees total confidentiality and privacy of the data entered into your account, including your personal information. 1. Use of personal data C-LAB may collect various personal data from customers, such as name, phone number, email address, and location data. We may ask you to provide information necessary for creating an account, such as your email address, phone number, product information, date of acquisition, billing data, and payment method. We may collect system and application data from your devices, including device name, system and application versions, device versions, device identification numbers, geographic location data of your device, your service provider’s network identifier, how you use your applications, and the IP address you use to access the Internet. We may also collect log information, such as the time and duration of your use of our services, search queries you enter through our services, and any information stored in cookies set on your devices. We may receive information about you from public or commercially available sources, as permitted by law. 2. Use of personal data C-LAB may use your personal data only for the following purposes: a) Providing products or services, activating or verifying your products or services, making changes to your request, and providing technical assistance. b) Contacting you, sending you information about products and services that may interest you if you have given consent, or providing you with direct marketing information with your express consent. c) Billing or for anonymized statistical purposes. d) Ensuring the quality and safety of the provided service. 3. Disclosure of personal data 3.1 C-LAB does not sell your personal data to third parties. However, C-LAB may disclose your personal data in the following situations: a) With the explicit and informed consent of data subjects, C-LAB may share your personal data with third parties indicated by you and in the manner you choose. b) Disclosure of your personal data as required by binding legal requirements or when reasonably necessary: C-LAB may disclose your personal data when required by law, litigation, court actions, or when compelled by government or public authorities. 3.2 C-LAB expressly acknowledges your rights as a data subject: a) Right to be forgotten: The data subject has the right to request the erasure of data. b) Right to data portability: The data subject can request that the data provided to a service provider be transferred to another provider, where technically feasible. c) Right not to be subject to automated decision-making. 4. Automatically collected non-personal information Our web service automatically collects certain types of non-personal information about the use of our website, which is stored on our servers for internal purposes only, namely to facilitate your visit to our website, improve your online experience, or for purely statistical access purposes. 5. Protection of personal data C-LAB has also implemented a security system that prevents unauthorized access, modification, or destruction of personal data, allowing for the detection of any deviations in processing or access. However, C-LAB is not responsible for the actions of third parties that may unlawfully act upon the personal data entered into the customer’s account. The user account database ensures the total security and confidentiality of all data registered there. We retain your personal data only for the period necessary to fulfill the purposes described in this Privacy Policy, not keeping them longer than necessary, unless a longer retention period is required or permitted by law. In accordance with applicable legislation, you may exercise your rights of access, rectification, erasure, restriction of processing, data portability, and objection to the processing of your personal data, which should be exercised through mechanisms provided in C-LAB software or by sending an email to info@c-lab.pt. 6. Privacy Policy updates C-LAB reserves the right to regularly update or change this Privacy Policy. When there are changes to our Privacy Policy, we will publish the updated Privacy Policy on our website and notify customers by email 24 hours in advance of its effective date. Any doubts or questions regarding this privacy policy can be sent to info@c-lab.pt.